Resources & FAQs

Helpful Links & Contact Information for The Education Assistance Program

To Access Your Program Application:

We use SurveyMonkey Apply to facilitate our application process. If you are having trouble remembering your password, click ‘Forgot your Password’ to reset it.

To Access the Disbursement Portal:

Tipalti is our financial management system used for disbursements. Students with a Tipalti account can log in anytime to update banking details or view payment history. Students without a Tipalti account will need to wait until the disbursement period to register.

To Sign Up or Upgrade Your MOAA Membership:

MOAA Premium or Life membership is required for all officer parents and surviving spouses of officers if their child is accepted into the program. While membership is not needed to apply, it is required to receive funds. Visit the MOAA website to sign up or upgrade your membership. Enlisted personnel do not need to be members. To join MOAA, click here.

Frequently Asked Questions

What can I use the funds for?

You can use the funds for anything related to your education! This includes, but isn't limited to, tuition, room and board, meal plans, textbooks, school supplies, and activity fees. While we don't require you to submit proof of how you use the funds, it's important that they are spent within the school year for which they were awarded. 

 

Can I defer my loan payments while attending graduate school?

Yes, you can submit a deferment request to postpone repayment until you complete school. Contact ZuntaFi to submit the paperwork.

 

What if I take a gap year or miss a year of funding, am I still eligible for the program?

You can receive up to 5 disbursements during your undergraduate education. However, all disbursements must occur within a 7-year period, even if you take time off. After seven years in the program, you will not be eligible for any additional funds.

 

I’m interested in one of your grants, can I just apply for a grant and not a loan?

Because we only have one application, you are applying for all available funding we offer and cannot apply for one type of funding. However, you will have the opportunity to only accept grant funds and not take any loans once you receive your award package.

 

What should I do if my tuition is due before I receive my funds?

Please contact your school and let them know you have funds coming from our program. You can share a copy of your award letter with your financial aid office if they need verification from us. We are unable to disburse funds early or adjust our disbursement timeline, so please plan accordingly. We aim to have all funds disbursed by August 31.

 

*Please download our FAQ sheet below for answers to additional questions.

Contact Information

For Questions About Loan Repayment:

ZuntaFi is our loan servicer and is your point of contact for loan repayment. ZuntaFi can be reached via email at service@zuntafi.com or by phone at 1-800-592-1270. For additional information about loan repayment, click here.

For General Program Questions:

The Education Assistance Team is always happy to answer any questions you may have. Please email us at edassist@moaa.org or call our office at 1-800-234-6622. We are available by phone or email Monday-Friday from 9am to 5pm EST. 

Helpful Documents

Find Answers to Your Most Asked Questions

Download our FAQ sheet to get answers to your most asked questions and learn more about our program.

Interest-Free Loan Repayment

Learn more about loan repayment and download our Repayment Resource Guide for more information.